Terms of Service

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Consent for SMS Communications

At Trusted Care Partners, we prioritize transparency and ensure that all SMS communications are sent only to individuals who have provided explicit consent. Below are the details of how we obtain and manage consent for SMS notifications:

We collect consent through the following methods:

• Initial Contact: Prospective client or employee contacting Trusted Care Partners to inquire about services or employment. Consent is obtained verbally to continue communication.
• Verbal Agreements: For certain services, consent may be obtained verbally and recorded during customer interactions.
• Written Agreements: Consent may also be collected via paper or digital documents where applicable.

SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes. 

 Our in-home care agency uses SMS communications to keep clients, job applicants, and caregivers informed with timely and relevant updates. Below is a clear description of the types of SMS messages you may receive: PHI includes any health information that identifies you or could reasonably be used to identify you, and that is transmitted or maintained by us in any form (electronic, paper, or oral).

Customers and their families may receive SMS updates to ensure seamless communication regarding care services. Examples include:

• Appointment Confirmations & Reminders: "Your caregiver, Sarah, is scheduled for 10:00 AM tomorrow. Reply CONFIRM to confirm or RESCHEDULE to change the time."
• Service Updates: "Due to weather conditions, your caregiver may arrive 10 minutes later than scheduled. We appreciate your understanding!"
• Billing Notifications: "Your monthly invoice is now available. Visit the client portal to view or pay your bill."

We aim to streamline the hiring process with clear and prompt communication. Job applicants can expect SMS updates such as:

• Application Status Updates: "Thank you for applying to CareWell In-Home Services! Your application is currently under review."
• Interview Scheduling: "Congratulations! We’d like to schedule an interview for the caregiver position. Reply with your availability for this week."
• Onboarding Information: "Welcome to the CareWell team! Please check your email for onboarding documents and training schedules."

Our caregivers and team members receive SMS messages to keep operations running smoothly. Examples include:

• Shift Confirmations & Reminders: "Reminder: Your scheduled shift for Mrs. Johnson begins tomorrow at 8:00 AM."
• Schedule Changes: "Your shift location has been updated. Please check the caregiver portal for details."
• Training & Compliance Updates: "Reminder: Complete your CPR certification renewal by this Friday. Visit the portal for details."

Recipients can opt out of SMS communications at any time by replying STOP to any message they receive. Once opted out, users will no longer receive SMS messages unless they opt back in by replying START.

Thank you for opting in to receive SMS messages from Trusted Care Partners. To opt-out at any time, reply STOP. Message and data rates may apply. Messaging frequency may vary. 

We ensure users are fully informed about:

• The type and purpose of SMS communications they will receive.
• How their personal information will be used, stored, and protected.
• Their right to opt-out or modify their consent preferences at any time.