Privacy Policy and Notice of Privacy Notices

Effective Date: 11/21/2024

Trusted Care Partners is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy includes our Notice of Privacy Practices, as required by the Privacy Regulation created under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

As required by the Privacy Regulation created as a result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), this section outlines how we may use and disclose your protected health information (PHI), as well as your rights regarding that information.

PHI includes any health information that identifies you or could reasonably be used to identify you, and that is transmitted or maintained by us in any form (electronic, paper, or oral).

We may use and disclose your PHI without your authorization in the following situations:

• Treatment: To provide and coordinate your healthcare or services.
• Payment: To bill and collect payment for services provided to you.
• Healthcare Operations: For administrative, quality improvement, and operational purposes.

We may also disclose your PHI as required by law, including:

• To public health authorities for disease prevention or control.
• To comply with legal obligations, such as court orders or subpoenas.
• For reporting abuse, neglect, or domestic violence.

For uses or disclosures not described above, we will obtain your written authorization. You may revoke your authorization at any time in writing, except where we have already relied on it.

Under HIPAA, you have specific rights related to your PHI:

• Access and Copy: You may request access to or a copy of your PHI.
• Amend: You may request an amendment to your PHI if you believe it is incorrect or incomplete.
• Request Restrictions: You may request limitations on how we use or disclose your PHI.
• Confidential Communications: You may request that we communicate with you through alternative means or at specific locations.
• Accounting of Disclosures: You may request a list of disclosures of your PHI made by us, excluding those for treatment, payment, or healthcare operations.

We are required by law to:

• Maintain the privacy and security of your PHI.
• Notify you promptly if a breach occurs that compromises the privacy or security of your PHI.
• Follow the terms of this Notice of Privacy Practices.

In addition to HIPAA-protected information, we may collect and use personal information such as your name, email, and phone number for the purposes of providing services, including SMS notifications.

We collect personal information, including:

• Name, phone number, and email address.
• Information entered through our online forms, including consent for SMS notifications.

We use this information to:

• Send updates, respond to inquiries, and deliver services via email or text messages.
• Provide SMS notifications for appointment reminders, service updates, or promotional offers.

• We implement appropriate security measures to protect your information from unauthorized access, use, or disclosure.
• SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes. Consent is obtained once a potential client or their family contacts Trusted Care Partners.

• Opt-In: Users are sent an opt-in text message once Trusted Care Partners are contacted and need for further communication has been established.
• Opt-Out: Users can opt out at any time by replying “STOP” to SMS messages or contacting us directly.
•  Message frequency may vary.

When contacting us via phone or email, users may choose to receive SMS notifications. Consent is obtained upon initial contact, and an opt-in message is sent.

 Example Opt-In: Thank you for opting in to receive SMS messages from Trusted Care Partners. To opt-out at any time, reply STOP. Message and data rates may apply. Messaging frequency may vary. 

You may opt out of receiving SMS notifications at any time by replying “STOP” to any text message from us. You will receive a confirmation that you have been unsubscribed and will no longer receive SMS messages.

Example Opt-Out: Thank you for opting out of SMS messages from Trusted Care Partners. You will not receive further SMS communication. To opt back in, reply START. Message and data rates may apply. 

Receiving SMS notifications at any time by replying “STOP” to any text message from us. You will receive a confirmation that you have been unsubscribed and will no longer receive SMS messages.Help

Example Help:Thank you for contacting Trusted Care Partners. We will get in touch with you soon to help you. For immediate assistance, please get in touch with us via 916-244-2138 or e-mail us at contact@trustedcarepartners.org.  Message and data rates may apply. Message frequency may vary. 

SMS notifications may include:

• Appointment reminders.
• Service updates.
• Promotional offers.

Each message will include opt-out instructions, such as:

“Message and data rates may apply. Reply STOP to opt out of messages from Trusted Care Partners.  For assistance, text 'HELP' or visit our  Privacy Policy | Trusted Care Partners or  Terms of Service | Trusted Care Partners ”
 

We may update this Privacy Policy and Notice of Privacy Practices as necessary to remain compliant with applicable laws and best practices. Updates will be posted on this page with a new effective date.

If you have questions or concerns about this Privacy Policy or our Notice of Privacy Practices, please contact us at:

• Email: contact@trustedcarepartners.org
• Phone: 916-244-2138
• Address: 3550 Watt Avenue, Suite 140, Sacramento, CA 95821

Consent for SMS Communications

At Trusted Care Partners, we prioritize transparency and ensure that all SMS communications are sent only to individuals who have provided explicit consent. Below are the details of how we obtain and manage consent for SMS notifications:

We collect consent through the following methods:

• Initial Contact: Prospective client or employee contacting Trusted Care Partners to inquire about services or employment. Consent is obtained verbally to continue communication.
• Verbal Agreements: For certain services, consent may be obtained verbally and recorded during customer interactions.
• Written Agreements: Consent may also be collected via paper or digital documents where applicable.

 Our in-home care agency uses SMS communications to keep clients, job applicants, and caregivers informed with timely and relevant updates. Below is a clear description of the types of SMS messages you may receive: 

Customers and their families may receive SMS updates to ensure seamless communication regarding care services. Examples include:

• Appointment Confirmations & Reminders: "Your caregiver, Sarah, is scheduled for 10:00 AM tomorrow. Reply CONFIRM to confirm or RESCHEDULE to change the time."
• Service Updates: "Due to weather conditions, your caregiver may arrive 10 minutes later than scheduled. We appreciate your understanding!"
• Billing Notifications: "Your monthly invoice is now available. Visit the client portal to view or pay your bill."

We aim to streamline the hiring process with clear and prompt communication. Job applicants can expect SMS updates such as:

• Application Status Updates: "Thank you for applying to CareWell In-Home Services! Your application is currently under review."
• Interview Scheduling: "Congratulations! We’d like to schedule an interview for the caregiver position. Reply with your availability for this week."
• Onboarding Information: "Welcome to the CareWell team! Please check your email for onboarding documents and training schedules."

Our caregivers and team members receive SMS messages to keep operations running smoothly. Examples include:

• Shift Confirmations & Reminders: "Reminder: Your scheduled shift for Mrs. Johnson begins tomorrow at 8:00 AM."
• Schedule Changes: "Your shift location has been updated. Please check the caregiver portal for details."
• Training & Compliance Updates: "Reminder: Complete your CPR certification renewal by this Friday. Visit the portal for details."

Recipients can opt out of SMS communications at any time by replying STOP to any message they receive. Once opted out, users will no longer receive SMS messages unless they opt back in by replying START.

 Thank you for opting in to receive SMS messages from Trusted Care Partners. To opt-out at any time, reply STOP. Message and data rates may apply. Messaging frequency may vary. 

We ensure users are fully informed about:

• The type and purpose of SMS communications they will receive.
• How their personal information will be used, stored, and protected.
• Their right to opt-out or modify their consent preferences at any time.