Frequently Asked Questions
Answers to the questions families ask us most often — about caregivers, scheduling, pricing, and the communities we serve.
Getting Started
How in-home care works and what to expect from your first conversation.
Non-medical caregivers assist with:
- Personal care
- Companionship
- Meal preparation
- Transportation
- Mobility support
- Household tasks
We start with a free, no-pressure consultation to understand your loved one's needs, routines, and preferences. From there we build a personalized care plan and match a caregiver who fits both the care requirements and the personality of your family.
Caregiver Questions
How we hire, screen, and match the caregivers who come into your home.
Caregivers are carefully screened, interviewed, background checked, and matched based on experience, personality, and care needs.
We understand that compatibility matters. If a different caregiver would be a better match, we work quickly to make adjustments.
Every caregiver on our team is a W-2 employee — not an independent contractor. That means we handle taxes, insurance, training, and supervision, and families don't carry employer responsibilities.
We maintain a dedicated scheduling team and a roster of trained backup caregivers. If a caregiver is unable to make a shift, we work quickly to fill it with someone already familiar with your loved one's care plan whenever possible.
Scheduling & Availability
Starting care, adjusting hours, and the flexibility we offer families.
In many situations, care can begin within 24 hours, depending on caregiver availability and client needs.
No. We believe families should have flexibility as needs change.
Yes. We support a wide range of schedules, from a few hours of companionship per week to overnight, live-in, and around-the-clock care.
Yes. We offer both awake-overnight and live-in overnight options, depending on your loved one's needs and sleep patterns.
Absolutely. Care plans are reviewed regularly and adjusted as your loved one's needs evolve — adding hours, changing days, or scaling back as appropriate.
Yes. We frequently begin care the day of discharge to help with mobility, medication routines, transportation to follow-ups, and home safety during recovery.
Yes. We coordinate closely with hospice nurses, social workers, and chaplains to provide hands-on bedside care that complements clinical hospice services.
Yes. Many of our clients have adult children living out of state. We provide regular updates, photos, and clear communication so out-of-town family members stay informed and reassured.
Pricing & Payment
Understanding the cost of care and the payment options available to families.
Pricing depends on the level of care, number of hours, and schedule complexity. We're happy to walk through a personalized quote during your free consultation.
Yes. Many of the families we work with use long-term care insurance, VA benefits, or private pay. We can help you understand what your policy covers and assist with documentation.
Service Areas
The Sacramento-area communities where Trusted Care Partners provides in-home care.
Trusted Care Partners serves families throughout:
- Sacramento
- Davis
- Folsom
- Granite Bay
- El Dorado Hills
- Fair Oaks
- Roseville
- Rocklin
- Loomis
- and surrounding communities
Still Have Questions?
Every family's situation is unique. If you haven't found the answer you're looking for, our care advisors are available to provide guidance and help you understand your options.